Export and deletion

Owners can take a copy of all company data. Owners can also close the company. Closing locks everyone out at once, so export first.

Who can do this: Owners only. Your plan never blocks an export.

Export everything

In Settings > Company, find Export everything.

Select Request export.
QuipTrak says “We are preparing your export. We will email you when it is ready.”
When the email arrives, use the link in it. The link works for 7 days.

The export is a zip file. It holds:

one CSV file for each table
people, with name, email and role, and the version of the terms each person agreed to at sign-up
every photo, document and logo
the Activity log, with IP addresses
job costs
GPS records

It leaves out device and invitation secrets. It also leaves out internal billing and sign-up records.

You can make 3 export requests in 24 hours, and only one at a time. If the link has expired, you see “The last export has expired. Ask for a new one.”

Close your company

In Settings > Company, find Close this company and select Close company.
Type the company name to confirm. Capital letters don’t matter.

Closing locks everyone out at once. A paid subscription stops at the end of the period you have already paid. There is no refund. Each owner gets an email with a restore link.

If billing can’t be reached, nothing is closed. You see “Try again in a few minutes.”

Restore a closed company

You can restore a closed company within 30 days. Only owners can restore it, and two-factor sign-in must be on for them.

Use the restore link in the email, or the link See closed companies on the create-company page, to open Closed companies.
Select Restore.

Everyone gets their access back. The page shows “Will be deleted on {date}”.

What gets deleted

After 30 days, QuipTrak deletes the stored files first, then the data. People keep their QuipTrak accounts, but their membership in your company ends. Stripe keeps its invoices.